Guest Profiles
Time is money, the customer is always right, and, as Henry David Thoreau once said, “Simplify, Simplify.” Some adages and sayings just belong in the business world because they’re true. With the hotel accounting software from myHMS, you can provide your guests with the experiences they desire by simplifying their hotel stay and streamlining the entire process.
You may not always be able to remember each of your guests personally. However, when your hotel accounting software provides you with the information you need regarding your guests’ personal preferences, they’ll feel more appreciated every time they visit.
myHMS will open a profile for each of your guests when they first check in. It will automatically save their contact information into the hotel accounting software, along with any preferences regarding room types or numbers, room rates, how many rooms or suites may be needed, and any other specific needs or preferences those guests may have.
How it Works
In fact, our guest records are interactively suggested as your staff is entering the guest name for the first time during the reservation process. Here’s how it works: your staff starts entering the last name of the guest. The staff member will be prompted with potential matches enabling them to access already created profiles or create a new one.
How you Benefit
Our streamlined system eliminates your staff having to first search existing records to find a guest profile. In turn, this reduces the chance of creating redundant guest records as your staff is able to access the information they need in one step. You get better guest record cohesiveness and more potential for CRM functionality.
How Guest Information is Stored
You and your guests can enjoy the comfort of knowing their information will always be secure, thanks to our state-of-the-art security and redundant backups. It will also be readily accessible regardless of power or Internet outages, since our hotel accounting software is entirely web based.
The next time your guests visit, they’ll enjoy a friendly, more efficient check-in process. Users will simply need to select each guest’s profile, and the information will self-populate. This personal touch can be the difference between a one- or two-time guest and a lifetime customer as your guests feel remembered and more valued.
